Troubleshooting Guide
This guide tries to help setting up a new TSM system. It is based on common problems that customers encounter when setting up the system. It is by no means an exhaustive list and will be extended in the future when new issues are identified.
| General Problem | Symptoms | Description |
|---|---|---|
| Invalid public key for player | TSM log:communication failed: TLS handshake failed: invalid public key for player | See the more detailed description in Invalid Public Key for Player. |
| Inter node communication problems | SDK error:tsm operation failed ; node 0 returned 500: Internal Server Error\n sessionID=<SessionID>TSM log: endpoint error: an error occurred during key generation: timed out while creating channels sessionID=<SessionID>endpoint error: an error occurred during key generation: EOF sessionID=<SessionID>closing unclaimed channel for session id <SessionID> | See more detailed description in Inter Node Communication Problems. |
| Performance issues running mobile apps in XCode | When running with a mobile app in the XCode development environment. Seeing timeouts in communication, blocked user interface in the app or other slow performance issues. | See more detailed description in XCode debug performance issues |
| Metadata disagreement | TSM log:error receiving handshake message from player <PlayerID> for session id <SessionID>: metadata disagreement with player <PlayerID> | See more detailed description in Metadata Disagreement |
Updated 7 days ago